{"id":11,"date":"2022-11-11T16:01:40","date_gmt":"2022-11-11T16:01:40","guid":{"rendered":"https:\/\/leitao-irmao.ad-pulse.com\/?page_id=11"},"modified":"2025-04-15T17:54:54","modified_gmt":"2025-04-15T16:54:54","slug":"termos-e-condicoes","status":"publish","type":"page","link":"https:\/\/custom-services.leitao-irmao.com\/en\/termos-e-condicoes\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-66f284c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"66f284c3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d1ad47c\" data-id=\"7d1ad47c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc2bcb0 elementor-widget elementor-widget-heading\" data-id=\"fc2bcb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Terms and Conditions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-652049b5 elementor-widget elementor-widget-text-editor\" data-id=\"652049b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p class=\"wp-block-paragraph\">In the Terms and Conditions you will find information about purchases, exchanges, returns, guarantees and privacy policies.<\/p>\n<p>We recommend that you check the Terms and Conditions regularly as they may be updated, in particular for legal, technological or commercial reasons.<\/p>\n<p>Formalising an order via the website's online shop <strong><a href=\"http:\/\/www.leitao-irmao.com\">www.leitao-irmao.com<\/a><\/strong>, presupposes acceptance of the Terms and Conditions.<\/p>\n<p>The Terms and Conditions regulate the sale of the products in the online shop of the website <strong><a href=\"http:\/\/www.leitao-irmao.com\">www.leitao-irmao.com<\/a><\/strong>, owned by:<\/p>\n<ul>\n<li>Name: Leit\u00e3o &amp; Irm\u00e3o - Antigos Joalheiros da Coroa, Lda.<\/li>\n<li>NIF: 501 277 609<\/li>\n<li>Jewellery Retailer - Website, under No. T2520.0.<\/li>\n<li>Head Office: Travessa da Espera, 8 to 14<br \/>1200-176 Lisbon - Portugal<\/li>\n<li>Tel: <strong><a href=\"tel:00351213424107\">(+351) 21 34 24 107<\/a><\/strong> (cost of call to national fixed network)<\/li>\n<li>E-mail: <strong><a href=\"mailto:onlineshop@leitao-irmao.com\">onlineshop@leitao-irmao.com<\/a><\/strong>.<\/li>\n<\/ul>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cf1c9d1 elementor-widget elementor-widget-text-editor\" data-id=\"cf1c9d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h5>Pricing Policy<\/h5>\n<p class=\"wp-block-paragraph\">The prices of the parts are indicated in euros (\u20ac), include VAT at the legal rate and include or not shipping costs (information provided during the purchase).<\/p>\n<p>Leit\u00e3o &amp; Irm\u00e3o reserves the right to change prices and any postage costs at any time. Given the instability of the prices of precious materials, prices may change without prior notice.<\/p>\n<p>There is technically a possibility of errors in prices, spelling or descriptions, so all orders are checked. In the event that the information published on the website is not correct, we will contact you by email to rectify the inaccuracy and confirm that you wish to keep the order.<\/p>\n<p>The website is connected to various digital promotion platforms, with automatic synchronisation to the Leit\u00e3o &amp; Irm\u00e3o site that is beyond our control. We are not responsible for temporary synchronisation failures between platforms and the online store. Prices and technical specifications to be considered are always those present on the Leit\u00e3o &amp; Irm\u00e3o site.\u00a0<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3eead5d elementor-widget elementor-widget-text-editor\" data-id=\"3eead5d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Precious metals<\/h5>\n<p class=\"translation-block\">LEIT\u00c3O &amp; IRM\u00c3O products are certified by the <strong>Portuguese Assay Office, National Press \u2013 Casa da Moeda (INCM)<\/strong>, the entity responsible for the authentication of precious metal artefacts, which ensures that the products have the legal alloy of precious metal. The alloy used in the production of these items is tested according to legislation defining metal purity. Following the tests, quality is guaranteed through the application of a hallmark (assay mark) on the item. You can view the assay marks used to identify silver, gold, platinum, or palladium items via the following link: <a href=\"https:\/\/contrastaria.pt\/marcas-da-contrastaria-portuguesa\/\" target=\"_self\">Legal Marks of the Portuguese Assay Office<\/a>. For more information about the assay mark, please refer to the Portuguese Assay Office\u2019s page.<\/p>\n<p>If the buyer is in any doubt as to the authenticity of the marks, he may use the services of the Assay Offices for verification purposes.<\/p>\n<p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight );\">Check the daily quotes for gold, silver, platinum, and palladium on the website of <a href=\"https:\/\/www.bportugal.pt\/taxas-cambio\" target=\"_blank\" rel=\"noopener\">Banco de Portugal.<\/a><\/span><\/p>\n<p class=\"translation-block\">The Banco de Portugal provides the daily gold price to the <a href=\"https:\/\/www.lbma.org.uk\/prices-and-data\/precious-metal-prices#\/table\" target=\"_blank\" rel=\"noopener\">LBMA<\/a>.<\/p>\n<p class=\"translation-block\">You can also check on <strong><a href=\"https:\/\/www.aorp.pt\/quotes\" target=\"_self\">AORP.<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51a1bb6 elementor-widget elementor-widget-text-editor\" data-id=\"51a1bb6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><strong>Leit\u00e3o &amp; Irm\u00e3o Guarantee<\/strong><\/h5>\n<p>The purchase invoice accompanying the part serves as a guarantee. Please keep it carefully.\u00a0<\/p>\n<p><span style=\"color: var( --e-global-color-text ); font-family: var( --e-global-typography-text-font-family ), Sans-serif; font-size: var( --e-global-typography-text-font-size ); font-weight: var( --e-global-typography-text-font-weight ); text-transform: var( --e-global-typography-text-text-transform );\">The lifetime guarantee is an exclusive benefit for registered customers with an updated client record.<\/span><\/p>\n<p>In its manufacture, Leit\u00e3o &amp; Irm\u00e3o pays particular attention to the quality of the pieces, generally exceeding the guarantees stipulated by law.<\/p>\n<p>Leit\u00e3o &amp; Irm\u00e3o pieces come with a limited lifetime guarantee that covers any manufacturing defects. The guarantee does not cover normal wear and tear, misuse, or negligence.<\/p>\n<p>For regularly worn jewellery, we recommend periodic maintenance, particularly for pieces with precious stones.<\/p>\n<p>We reserve the right to determine what constitutes normal wear and tear, misuse, or manufacturing defect. Any maintenance, repairs, or interventions carried out outside of Leit\u00e3o &amp; Irm\u00e3o will void this guarantee.<\/p>\n<p>Leit\u00e3o &amp; Irm\u00e3o offers maintenance and repair services for any piece of its manufacture.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5a8c6a4 elementor-widget elementor-widget-text-editor\" data-id=\"5a8c6a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<h5>Registration<\/h5>\n<p class=\"wp-block-paragraph\">To make purchases on the Leit\u00e3o &amp; Irm\u00e3o online store, you need to register just once. You will be asked to provide the necessary information to process, invoice, and deliver your order.<\/p>\n<p>Once registered, you will receive a username and password that grant access to your private area.<\/p>\n<p>The user agrees to maintain the confidentiality of their username and password, with Leit\u00e3o &amp; Irm\u00e3o being exempt from any responsibility arising from incorrect use or negligence on the part of the user.<\/p>\n<p>All data is handled in accordance with our privacy policy.<\/p>\n<p>The information provided by the user during registration in the Reserved Area is used exclusively by Leit\u00e3o &amp; Irm\u00e3o.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8dffa4a elementor-widget elementor-widget-text-editor\" data-id=\"8dffa4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Completion of Purchase<\/h5>\n<p>You can make purchases on the Leit\u00e3o &amp; Irm\u00e3o online store in two ways:<\/p>\n<ol>\n<li>Log in at the beginning, add your items to the cart, and complete the purchase.<\/li>\n<li>Add your items to the cart and log in only when you complete the purchase.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a7c234 elementor-widget elementor-widget-text-editor\" data-id=\"2a7c234\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Payment Methods<\/h5>\n<p>The Leit\u00e3o &amp; Irm\u00e3o online store offers the following payment methods:<\/p>\n<ul>\n<li>Paypal<\/li>\n<li>ATM<\/li>\n<li>MB Way<\/li>\n<li>Credit or Debit Card<\/li>\n<li>Payshop<\/li>\n<li>Transfer\u00eancia banc\u00e1ria<\/li>\n<li>Cofidis Pay<\/li>\n<\/ul>\n<p class=\"translation-block\"><br>The security of all transactions is ensured by using the <em><strong>Transport Layer Security<\/strong><\/em> (<em><strong>TLS<\/strong><\/em>) protocol.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8541067 elementor-widget elementor-widget-text-editor\" data-id=\"8541067\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><!-- wp:paragraph --><\/p>\n<h5>Product availability<\/h5>\n<p>Orders placed on the online store are subject to stock availability. If an item is out of stock, we will contact you to suggest alternatives or inform you of the delivery time.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c40c0e elementor-widget elementor-widget-text-editor\" data-id=\"3c40c0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Discount coupons<\/h5>\n<p>All discount coupons include information about their validity.<\/p>\n<p>Em alguns produtos n\u00e3o \u00e9 aplic\u00e1vel a utiliza\u00e7\u00e3o de cup\u00f5es de desconto.\u00a0Pode consultar os produtos n\u00e3o dispon\u00edveis para descontos <strong><a href=\"https:\/\/leitao-irmao.ad-pulse.com\/categoria-produto\/sem-desconto\/\">aqui.<\/a><\/strong><\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2aecfdd elementor-widget elementor-widget-text-editor\" data-id=\"2aecfdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Order Cancellation<\/h5>\n<p>The customer may cancel their order as long as it has not yet been processed. To cancel an order, please send an email to <strong><a href=\"mailto:onlineshop@leitao-irmao.com\">onlineshop@leitao-irmao.com<\/a><\/strong>.<\/p>\n<p>The customer should include the order number and their tax identification number in the email.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-068823a elementor-widget elementor-widget-text-editor\" data-id=\"068823a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Exchanges<\/h5>\n<p>The customer may, within 60 days, exchange the item for another or other items of identical or greater value.\u00a0<\/p>\n<p>The exchange can be made at any of the physical Leit\u00e3o &amp; Irm\u00e3o stores or remotely. For this purpose, the exchange must be informed by e-mail to the following address <a href=\"mailto:onlineshop@leitao-irmao.com\"><strong>onlineshop@leitao-irmao.com<\/strong><\/a>. In the e-mail, the customer must quote \u201cExchange\u201d, mentioning the order number and invoice.<\/p>\n<p>The item must be returned in its original case, with the purchase invoice. The pieces must be returned without any marks of use, which could invalidate the possibility of an exchange.<\/p>\n<p>The customer is responsible for the return shipping costs when exercising the \u201cRight of Withdrawal.\u201d<\/p>\n<p>When returning the item, you must provide proof of its transportation and delivery, as Leit\u00e3o &amp; Irm\u00e3o cannot be held responsible in the event of loss. In the event of loss, Leit\u00e3o &amp; Irm\u00e3o accepts no liability whatsoever.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88cf0e0 elementor-widget elementor-widget-text-editor\" data-id=\"88cf0e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Returns<\/h5>\n<p>Leit\u00e3o &amp; Irm\u00e3o does not return products, except for items that are clearly defective, received broken or in poor condition. In any of these cases, priority will be given to exchanging or repairing the item, and returns will only be possible if neither option is viable.<\/p>\n<p>For purchases made on the online store, the \u201cRight of Withdrawal\u201d applies. The customer may, within 14 days (calendar days) of receiving the product, notify their intention to return any items.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8d2e2c2 elementor-widget elementor-widget-text-editor\" data-id=\"8d2e2c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Right of Withdrawal<\/h5>\n<p>O cliente poder\u00e1 que tenha efetuado uma compra atrav\u00e9s da Loja Online, poder\u00e1, num prazo de 14 dias (corridos), ap\u00f3s a rece\u00e7\u00e3o do produto, informar sobre a inten\u00e7\u00e3o de proceder \u00e0 sua devolu\u00e7\u00e3o sem alegar motivo.<\/p>\n<p>The exception to this return policy is for engraved and custom-made items requested by the customer.<\/p>\n<p>To exercise the right of withdrawal, the customer should send an email to <strong><a href=\"mailto:onlineshop@leitao-irmao.com\">onlineshop@leitao-irmao.com<\/a><\/strong>.<\/p>\n<p>In the email, the customer should mention \u201cRight of Withdrawal,\u201d including the order number, invoice number, and their tax identification number.<\/p>\n<p>The item must be returned in its original packaging and in unused condition, along with the invoice.<\/p>\n<p>The costs of returning the order invoking the \"Right of Repentance\" are the responsibility of the customer.<\/p>\n<p>When returning the item, ensure proof of transport and delivery, as Leit\u00e3o &amp; Irm\u00e3o is not responsible for any loss.<\/p>\n<p>In the event of loss, Leit\u00e3o &amp; Irm\u00e3o accepts no liability for any such loss.<\/p>\n<p>O direito de arrependimento, pela sua natureza legal, aplica-se exclusivamente a encomendas realizadas atrav\u00e9s da loja on-line, n\u00e3o se aplicando em compras realizadas nas lojas f\u00edsicas.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a005ada elementor-widget elementor-widget-text-editor\" data-id=\"a005ada\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Products Not Eligible for Exchange or Return<\/h5>\n<p>Personalised or custom-made products are not eligible for exchange or return. Orders for personalised or custom-made products cannot be cancelled.<\/p>\n<p>Orders for products that have been, in any way, personalised or manufactured to specific specifications for the customer cannot be cancelled, and these products cannot be returned for exchange or refund. This includes, but is not limited to, engraved products.<\/p>\n<p>Writing instruments showing signs of use cannot be returned or exchanged.<\/p>\n<p>Items that show signs of use, after inspection by the workshop or Leit\u00e3o &amp; Irm\u00e3o staff, are not eligible for exchange or return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ae50b0 elementor-widget elementor-widget-text-editor\" data-id=\"0ae50b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Envio e Entregas<\/h5>\n<p>We offer delivery of your orders placed through the online store and physical stores.<\/p>\n<h6>Delivery times<\/h6>\n<p>The estimated delivery time for an order is <strong>3 to 8 working days<\/strong> for parts in stock.\u00a0<\/p>\n<p>Leit\u00e3o &amp; Irm\u00e3o delivers your orders through our distribution partners: <strong><a href=\"https:\/\/www.dpd.com\/pt\/pt\/receber-encomenda\/track-trace\/\">Dpd<\/a><\/strong> e <strong><a href=\"https:\/\/www.fedex.com\/pt-pt\/tracking.html\">Fedex<\/a>.\u00a0<\/strong>Orders destined for Lisbon can also be delivered by Leit\u00e3o &amp; Irm\u00e3o's external services.<\/p>\n<h6>Delivery costs<\/h6>\n<p>Delivery costs are influenced by the purchase value, item size, and delivery location.<\/p>\n<p>Costs are clearly shown before you complete your purchase and are included in the final amount to be paid.<\/p>\n<p><strong>Portugal: 4\u20ac\u00a0<\/strong>Free shipping on orders over \u20ac100.<\/p>\n<p><strong>European Union: 20\u20ac\u00a0<\/strong>Free shipping on orders over 250\u20ac.<\/p>\n<p><strong>Outside the European Union: <\/strong>Free shipping on orders over \u20ac100.<\/p>\n<p>The shipping offer is calculated automatically in the cart, after discounting coupons or other promotions you have access to.<\/p>\n<p>For orders outside the European Union, Leit\u00e3o &amp; Irm\u00e3o is not responsible for the logistics process and costs associated with customs clearance. The collection of the order from customs, as well as any associated costs, are the responsibility of the recipient.<\/p>\n<h6>Delivery locations and countries<\/h6>\n<p>Delivery to PO boxes or hotels is not available.<\/p>\n<p>Leit\u00e3o &amp; Irm\u00e3o delivers to all European Union countries, Switzerland and the United States.<\/p>\n<p>Outside the European Union, deliveries are subject to each country\u2019s customs policy. Such costs are not included in the delivery costs and are the responsibility of the recipient. <span style=\"text-decoration: underline;\">These costs are not included in the delivery costs and are the responsibility of the recipient.<\/span><\/p>\n<p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfd9ddd elementor-widget elementor-widget-text-editor\" data-id=\"dfd9ddd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Alternative Dispute Resolution (ADR)<\/h5>\n<p>Under Article 18 of Law No. 144\/2015, of 8 September, Leit\u00e3o &amp; Irm\u00e3o \u2013 Antigos Joalheiros da Coroa informs that it is not bound by adherence or legal imposition to any alternative consumer dispute resolution entities. Thus, in the event of a dispute, the consumer may refer to an alternative dispute resolution entity, including:<\/p>\n<ul>\n<li>Lisbon Consumer Conflict Arbitration Centre - <strong><a href=\"http:\/\/www.centroarbitragemlisboa.pt\">http:\/\/www.centroarbitragemlisboa.pt<\/a><\/strong><\/li>\n<li>Consumer Conflict Arbitration Centre of Vale do Ave \/ Arbitration Court - Portugal. <strong><a href=\"http:\/\/www.triave.pt\">http:\/\/www.triave.pt<\/a><\/strong><\/li>\n<li>CIAB - Consumer Information, Mediation and Arbitration Centre (Consumer Arbitration Court) - <strong><a href=\"http:\/\/www.ciab.pt\/pt\/\">http:\/\/www.ciab.pt\/pt<\/a><\/strong><\/li>\n<li>CNIACC - National Centre for Information and Arbitration of Consumer Disputes - <strong><a href=\"http:\/\/www.arbitragemdeconsumo.org\/\">http:\/\/www.arbitragemdeconsumo.org<\/a><\/strong><\/li>\n<li>Consumer Conflict Arbitration Centre of the District of Coimbra - <a href=\"http:\/\/www.centrodearbitragemdecoimbra.com\"><strong>http:\/\/www.centrodearbitragemdecoimbra.com<\/strong><\/a><\/li>\n<li>Algarve Consumer Conflict Information, Mediation and Arbitration Centre - <a href=\"http:\/\/www.consumoalgarve.pt\"><strong>http:\/\/www.consumoalgarve.pt<\/strong><\/a><\/li>\n<li>Porto Consumer Information and Arbitration Centre - <strong><a href=\"http:\/\/www.cicap.pt\">http:\/\/www.cicap.pt<\/a><\/strong><\/li>\n<\/ul>\n<p><br \/>For more information, visit the Consumer Portal at<a href=\"http:\/\/www.consumidor.pt\"><strong>www.consumidor.pt<\/strong><\/a>).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f72553 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"8f72553\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9b9610c elementor-widget elementor-widget-text-editor\" data-id=\"9b9610c\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"cartao-presente\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Gift Card<\/h5>\n<p>Gift Card Terms and Conditions<\/p>\n<p>The Gift Card represents a monetary value of \u20ac100 (one hundred euros) or \u20ac250 (two hundred and fifty euros), issued by Leit\u00e3o &amp; Irm\u00e3o Antigos Joalheiros de Coroa, Lda., a limited company, NIPC 501277609, with its registered office at Travessa da Espera, No. 8, R\/C, 1200-176 Lisbon, and is assigned a unique code.<\/p>\n<p>The unique code is located on the upper left side of the Gift Card and serves to authenticate the Gift Card and ensure that the payment amount corresponds with the Gift Card presented by the User\/Holder. Without this code, it is not possible to use the Gift Card for purchasing products.<\/p>\n<p>The value of the Gift Card is indicated in the upper right corner.<\/p>\n<h6>a) Purchase<\/h6>\n<p>The Gift Card can be purchased at the Chiado Store (Largo do Chiado 16 \u2013 1200-176 Lisbon), the Bairro Alto Store (Travessa da Espera, 8 a 14 \u2013 1200-000 Lisbon), the Estoril Store (Av. Clotilde, 52 \u2013 Arcadas do Parque \u2013 2765-211 Estoril), or online (at <strong><a href=\"https:\/\/leitao-irmao.ad-pulse.com\">https:\/\/leitao-irmao.ad-pulse.com<\/a><\/strong>) of Leit\u00e3o &amp; Irm\u00e3o Antigos Joalheiros de Coroa, Lda.<\/p>\n<h6>b) Usage<\/h6>\n<p>The Gift Card is accepted for the purchase of any product available for sale on the Leit\u00e3o &amp; Irm\u00e3o Antigos Joalheiros de Coroa, Lda. online store or at the Chiado, Bairro Alto, and Estoril stores mentioned above, upon presentation of the card and the unique code.<\/p>\n<p>The Gift Card is not reloadable and can only be used for a single transaction.<\/p>\n<p>The minimum purchase amount made with the Gift Card must be equal to or greater than the value of the Gift Card.<\/p>\n<p>If the purchase amount exceeds the value printed on the Gift Card, Leit\u00e3o &amp; Irm\u00e3o Antigos Joalheiros de Coroa, Lda. will deduct the Gift Card value from the total price, and the User\/Holder must pay the remaining amount.<\/p>\n<p>The value of the Gift Card cannot be converted into cash or any other means of payment and does not confer any right to reimbursement.<\/p>\n<p>When using the Gift Card, it must be in good condition and undamaged.<\/p>\n<h6>c) Validity<\/h6>\n<p>The Gift Card is valid for one year from the date of issue and cannot be used thereafter.<\/p>\n<p>The Gift Card will be deactivated the day after its expiry date, and its value will not be refunded.<\/p>\n<h6>d) Loss\/Theft<\/h6>\n<p>The Gift Card is not a debit or credit card, is not nominative, and does not have any associated PIN code.<\/p>\n<p>The User\/Holder should keep the Gift Card safe.<\/p>\n<p>The Gift Card is the property of the holder and will not be replaced if lost, stolen, destroyed, or misplaced. Leit\u00e3o &amp; Irm\u00e3o Antigos Joalheiros de Coroa, Lda. is not liable for any amounts in such cases.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c9f3c24 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c9f3c24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1331a0 elementor-widget elementor-widget-text-editor\" data-id=\"c1331a0\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"listas-casamento\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Wedding Registries<\/h5>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Wedding Registries Regulations<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>1. Selection of Items<br \/><\/strong>Wedding Registries are a service offered by Leit\u00e3o &amp; Irm\u00e3o. <br \/>Select items for your Wedding Registry with the help of our <em>Wedding Specialists<\/em> at any of our stores or remotely via phone or email. You can include custom-made pieces or select items that are out of stock.<br \/>Once you have selected your items, you will be quoted the total price of your Wedding List, which Leit\u00e3o &amp; Irm\u00e3o guarantees until your Wedding List is finalised.<br \/>Upon closing the Registry, the couple can choose to keep the gifted items or use their value towards other items of their choice.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>2. Availability of the Registry and Information<\/strong><br \/>After submitting the Wedding Registry with updated values, the couple approves the proposal. Once approved by both parties, the Registry is available in all Leit\u00e3o &amp; Irm\u00e3o stores and online.<br \/>Acceptance of the proposal implies consent to this regulation.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>3. Access to the Registry<br \/><\/strong>Your Wedding Registry can be accessed online through a page on the Leit\u00e3o &amp; Irm\u00e3o website, where guests can make their contributions. The couple can view all information, including who made the contributions, what was given, and any notes\/cards left.<br \/>Through their personal area on the Leit\u00e3o &amp; Irm\u00e3o website, the couple has access to the purchased gifts and the guests who made the contributions.<br \/>There is no minimum value or quantity of items required for the Wedding Registry.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>4. Purchasing Items from the Registry<br \/><\/strong>Guests can visit any Leit\u00e3o &amp; Irm\u00e3o store and request access to the Wedding Registry or do so via the link provided by the couple.<br \/>Guests can choose to buy a portion of an item or the entire item. <br \/>Items in stock can be picked up immediately by the guest after payment and delivered personally to the couple.<br \/>Alternatively, guests may leave the item with Leit\u00e3o &amp; Irm\u00e3o, which will deliver it upon closing the Registry. The couple is informed of the gift immediately.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>5. Monitoring the Wedding Registry<\/strong><br \/>During the opening of the Wedding Registry, you can always check the status of gifts through your personal area on the Leit\u00e3o &amp; Irm\u00e3o website or visit any of our stores. Our Wedding Specialist will regularly monitor your Registry.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>6. Closing the Wedding Registry<br \/><\/strong>Closing the Registry involves finalising the total amount collected and selecting the final items. After the wedding, the couple can request to close their Registry by scheduling an appointment with the Wedding Specialist.<br \/>Leit\u00e3o &amp; Irm\u00e3o will collect all selected items and manufacture those not in stock. After this process, the couple will receive the items from their Wedding Registry.<br \/>Both parties should be present at the time of closing the Registry.<br \/>Items from the Registry can be exchanged within one year after its closure and until delivery.<br \/>If the Registry is not closed within one year, the option for exchanges will no longer be available.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>7. Delivery of Items<\/strong><br \/>After closing the Wedding Registry and delivering the chosen items, exchanges are only accepted for items of equal or greater value within 60 days, according to the current exchange policy and based on the net value of the gifts.<br \/>This procedure is additional and does not affect other legal guarantees and rights recognized to consumers by the legislation in force at the time of purchase.<br \/>Returns are not permitted.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d303671 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d303671\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cd8197 elementor-widget elementor-widget-text-editor\" data-id=\"6cd8197\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"listas-contas\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Pearl Registries<\/h5>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Pearl Registries Regulations<\/span><\/p>\n<p><strong>1. Opening and Composition of a Pearl Registry<\/strong><br \/><strong>1.1<\/strong> Pearl Registries by Leit\u00e3o &amp; Irm\u00e3o are available at any of our physical stores or online.<br \/><strong>1.2<\/strong> To open a Pearl Registry at Leit\u00e3o &amp; Irm\u00e3o, the following information is required:<br \/>- First and last name of the person for whom the Pearl Registry is intended.<br \/>- Date of birth of the person for whom the Pearl Registry is intended.<br \/>- Phone number and email address of the customer opening the Pearl Registry.<br \/>- Information if the client desires an online page for the Pearl Registry.<br \/>- Size of the pearls for the registry.<br \/><strong>1.3<\/strong> The Pearl Registry is only made available in stores and online when the client consents to these regulations.<br \/><strong>1.4<\/strong> Any customer can open a Pearl Registry at Leit\u00e3o &amp; Irm\u00e3o, provided they are registered on the Leit\u00e3o &amp; Irm\u00e3o website.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>2. Characteristics of the Pearl Registry<\/strong><br \/><strong>2.1<\/strong> The Pearl Registry will be available in Leit\u00e3o &amp; Irm\u00e3o physical stores and online via a shareable link.<br \/><strong>2.2<\/strong> The Pearl Registry can be opened at any time and has no expiration date. Leit\u00e3o &amp; Irm\u00e3o regularly updates the status and sends it via email to the person who opened the Registry or their designated recipient.<br \/><strong>2.3<\/strong> Registries with no activity for more than two years will be closed, and the pearls in the care of Leit\u00e3o &amp; Irm\u00e3o will be handed over to the responsible party for the registry.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>3. Birthday Bonus<\/strong><br \/><strong>3.1<\/strong> During the week of the Registry Holder's birthday, they will receive a 10% voucher to use at Leit\u00e3o &amp; Irm\u00e3o physical stores and online.<br \/><strong>3.2<\/strong> The voucher is for one-time use only and is valid for 6 months from the date of issue.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>4. Price Updates<\/strong><br \/><strong>4.1.<\/strong> At the time of opening the Pearl Registry, the price for each pearl will be provided.<br \/><strong>4.2.<\/strong> Leit\u00e3o &amp; Irm\u00e3o reserves the right to update the retail price of its products, including pearls, at any time.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>5. Exchanges and\/or Returns<\/strong><br \/><strong>5.1<\/strong> Exchanges or returns of Pearl Registries are not possible.<br \/><strong>5.2<\/strong> If the customer wishes to cancel the Pearl Registry process, the purchased items cannot be exchanged or returned.<br \/><strong>5.3<\/strong> This procedure is additional and does not affect other legal guarantees and rights recognized to consumers by the legislation in force at the time of purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-379b3f1 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"379b3f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d819e78 elementor-widget elementor-widget-text-editor\" data-id=\"d819e78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Viana Beads Registries<\/h5>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><span class=\"OYPEnA text-decoration-none text-strikethrough-none\">Viana Beads Registries Regulations<\/span><\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>1. Opening and Composition of a Viana Beads Registry<\/strong><br \/><strong>1.1<\/strong> The Leit\u00e3o &amp; Irm\u00e3o Viana Beads Registries are intended for those wishing to open a registry at any of our physical or online stores. <br \/><strong>1.2<\/strong> To open Viana Beads Registries, Leit\u00e3o &amp; Irm\u00e3o requires the following information:<br \/>- First and last name of the individual for whom the Viana Beads Registry is intended.<br \/>- Date of birth of the individual for whom the Viana Beads Registry is intended.<br \/>- Phone number and email address of the customer opening the Viana Beads Registry.<br \/>- Information if the client desires an online page for the Viana Beads Registry.<br \/>- Size of the Viana beads for the registry.<br \/><strong>1.3<\/strong> The Viana Beads Registry is only made available in stores and online when the customer consents to this regulation.<br \/><strong>1.4<\/strong> Any customer can open a Viana Beads Registry at Leit\u00e3o &amp; Irm\u00e3o, provided they are registered on the Leit\u00e3o &amp; Irm\u00e3o website.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>2. Characteristics of the Viana Beads Registry<\/strong><br \/><strong>2.1<\/strong> The Viana Beads Registry will be available in Leit\u00e3o &amp; Irm\u00e3o physical stores and online via a shareable link.<br \/><strong>2.2<\/strong> The Viana Beads Registry can be opened at any time and has no expiration date. Leit\u00e3o &amp; Irm\u00e3o regularly updates the status and sends it via email to the person who opened the Registry or their designated recipient.<br \/><strong>2.3<\/strong> Registries with no activity for more than two years will be closed, and the Viana Beads in the care of Leit\u00e3o &amp; Irm\u00e3o will be handed over to the responsible party for the registry.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>3. Birthday Bonus<\/strong><br \/><strong>3.1<\/strong> During the week of the Registry Holder's birthday, they will receive a 10% voucher to use at Leit\u00e3o &amp; Irm\u00e3o physical stores and online.<br \/><strong>3.2<\/strong> The voucher is for one-time use only and is valid for 6 months from the date of issue.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>4. Price Updates<\/strong><br \/><strong>4.1.<\/strong> At the time of opening the Viana Beads Registry, the price for each Viana Bead will be provided.<br \/><strong>4.2.<\/strong> Leit\u00e3o &amp; Irm\u00e3o reserves the right to update the retail price of its products, including Viana Beads, at any time.<\/p>\n<p class=\"cvGsUA direction-ltr align-justify para-style-body\"><strong>5. Exchanges and\/or Returns<\/strong><br \/><strong>5.1<\/strong> Exchanges or returns of Viana Beads Registries are not possible.<br \/><strong>5.2<\/strong> If the customer wishes to cancel the Viana Beads Registry process, the purchased items cannot be exchanged or returned.<br \/><strong>5.3<\/strong> This procedure is additional and does not affect other legal guarantees and rights recognized to consumers by the legislation in force at the time of purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Nos Termos e Condi\u00e7\u00f5es encontra informa\u00e7\u00e3o sobre compras, trocas, devolu\u00e7\u00f5es, garantias e pol\u00edticas de privacidade. Recomendamos que consulte regularmente os Termos e Condi\u00e7\u00f5es, pois os mesmos podem ser atualizados, nomeadamente por motivos legais, tecnol\u00f3gicos ou comerciais. A formaliza\u00e7\u00e3o de uma encomenda atrav\u00e9s da loja on-line do site www.leitao-irmao.com, pressup\u00f5e a aceita\u00e7\u00e3o dos Termos e Condi\u00e7\u00f5es. [&hellip;]<\/p>","protected":false},"author":1,"featured_media":5575,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Termos e Condi\u00e7\u00f5es | Leit\u00e3o &amp; Irm\u00e3o<\/title>\n<meta name=\"description\" content=\"Nos Termos e Condi\u00e7\u00f5es encontra informa\u00e7\u00e3o sobre compras, trocas, devolu\u00e7\u00f5es, garantias e pol\u00edticas de privacidade.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Termos e Condi\u00e7\u00f5es | Leit\u00e3o &amp; 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